SolidNetics Privacy Policy

Last Updated: July 8, 2025

This Privacy Policy (“Policy”) explains how Perisim, LLC (“we,” “us,” or “our”) collects, uses, and protects personal and engineering data through our cloud-based simulation software, SolidNetics. By using our services, you agree to the practices described below.

1. Information We Collect

1.1 Personal Information

• Name
• Email address
• Company or organization name
• Billing and payment information
• Login credentials (from enterprise providers, if applicable)
• User-generated content and support inquiries

1.2 Engineering Data

You may upload CAD models (e.g., STL, STEP, IGES files) and define boundary and material conditions. These files remain your property and are only used for simulation and postprocessing. We do not claim ownership of your engineering data.

1.3 Usage Data

• IP address
• Browser and device information
• Operating system
• Actions within the application
• Analysis frequency and performance metrics

2. How We Use Your Information

2.1 Service Operation

• Provide simulation and visualization services
• Run AI-based stress, heat, and topology optimization analyses
• Maintain account functionality
• Communicate with you about your projects and account
• Improve system accuracy, user experience, and service performance

2.2 AI Model Training

We may use anonymized and aggregated engineering data to enhance our PINN model accuracy. Your specific designs and geometry files are not shared between customers and remain private unless explicitly authorized by you.

2.3 Analytics

Usage data is used to evaluate service performance and identify trends for continuous improvement.

3. File Handling and Security

3.1 File Ownership and Storage

• All CAD files you upload remain your intellectual property.
• Files are stored securely on encrypted, US-based servers.
• Files are accessible only to authorized users and support staff.

3.2 Security Measures

• Industry-standard encryption (TLS, AES) is applied for data in transit and at rest.
• Access is protected with strong authentication and access control mechanisms.
• Periodic security audits are performed to ensure platform integrity.

4. Authentication and Account Security

You may sign in to SolidNetics using enterprise authentication providers such as:

• Microsoft (OAuth)
• Google (OAuth)
• Other supported SSO platforms

During authentication, we may collect:

• Your name
• Corporate email address
• Basic verification data

5. Data Sharing and Third Parties

5.1 No Selling or Monetization

• We do not and will never:
• Sell your personal or engineering data
• Use your files for marketing or advertising
• Share your content with third parties for profit

5.2 Limited Data Access

• Access to your data is restricted to:
• Authorized members of your organization
• Perisim support personnel as needed for troubleshooting
• Payment processors and infrastructure providers bound by confidentiality agreements

5.3 Legal Compliance

We may disclose your data if required to do so by law or legal process (e.g., subpoena, court order).

5.4 Business Transfers

In the event of a merger, acquisition, or sale of SolidNetics, we will:

• Notify you in advance
• Give you the option to delete your account and data
• Ensure the new entity honors this privacy policy

6. Your Rights and Controls

• Access and download your uploaded files
• Update your account information
• Delete your files and request account deletion
• Restrict how your data is used for analysis or improvements
• Get details on our data handling practices by contacting us

7. Data Retention

• CAD and boundary condition files are retained as long as needed for analysis or project history.
• Account and usage data are retained while your account remains active.
• You can request deletion of your data at any time by contacting support.

8. Children's Privacy

SolidNetics is intended for use by individuals aged 13 and older. We do not knowingly collect data from children under 13. Please contact us if you believe a minor has submitted data.

9. International Users

Your data may be processed and stored in the United States or other countries where we or our service providers operate. By using SolidNetics, you consent to such transfers and understand that data protection laws may differ.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If material changes are made, we will notify you via:

• Email announcements
• In-app notifications
• Website banners or changelogs

11. Contact Us

For any privacy-related questions or requests, please contact:
Email: admin@solidnetics.com